CONTROL FREAKZ — SHIPPING POLICY

Last updated: 8 August 2026

Build & Processing Time

Every Control Freakz controller is individually built, modified, upgraded and tested before dispatch.

Our typical build and processing time is:

3–10 business days

This is the time required to build and prepare your controller before it is handed to the delivery carrier.

Build times may occasionally be longer during busy periods, product launches, holidays or unusually high order volumes. If we become aware of a significant delay affecting your order, we will contact you using the details provided when the order was placed.

UK Shipping

Orders are dispatched from the United Kingdom.

The available delivery services, shipping charges and estimated carrier delivery times are displayed at checkout before payment.

Your estimated total delivery time consists of:

Build/processing time + carrier delivery time.

Tracking information will be provided after dispatch where tracking is included with the selected delivery service.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The amount charged depends on the delivery destination and the shipping service available for your order.

International Shipping

International delivery is available only to destinations offered at checkout.

Available shipping services, charges and estimated delivery times will be shown before payment.

Unless specifically stated otherwise at checkout, international customers are responsible for any customs duties, import taxes or other charges imposed by their country.

International orders may occasionally experience delays while being processed by customs authorities. These delays are outside the direct control of Control Freakz.

Dispatch & Tracking

Once your controller has been completed, tested and dispatched, you will receive a shipping confirmation.

Where the selected delivery service provides tracking, tracking information will be supplied so that you can follow the progress of your delivery.

Delayed, Missing or Damaged Deliveries

If your order appears to be delayed, is missing, or arrives damaged, please contact us as soon as possible at:

hello@controlfreakzofficial.com

Please provide your order number and delivery details. For damaged deliveries, photographs of the parcel, packaging and damage may help us investigate the issue with the delivery provider.

We will work with you and the delivery carrier to investigate and resolve delivery problems.

Your statutory consumer rights are not affected by this policy.

Incorrect Delivery Addresses

Customers are responsible for checking that the delivery address entered at checkout is complete and accurate.

If you notice an error, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to update the delivery address.

Once an order has been dispatched, we may not be able to redirect it. Where a parcel is returned to us because an incorrect address was supplied, we will contact you to arrange the appropriate next steps.

Contact

For shipping questions or order support:

Control Freakz
Email: hello@controlfreakzofficial.com
Address: 23 Lunardi Court, Puckeridge, Ware, SG11 1UT, United Kingdom